Refund Form & Policy

Refund Policy

  • Refunds of 100% will be made, less a $10.00 service charge, if notified at least 2 working days prior to the start of the program or if a doctor’s note is provided for an injury or illness.  Refund checks take up to two weeks to be processed. **There are no refunds given for Trips, One-Day Programs, or Special Events.
  • All League deposits are non-refundable. There are NO refunds on Leagues once the schedules/teams are made.
  • A 50% refund will be given if notified prior to the second-course meeting for reasons other than a doctor-verified illness or injury. The doctor’s note and a completed refund form must be submitted to us within a week of the doctor’s visit and also within the program session dates.
  • All refunds less than $20 will be applied as a credit to the customer’s account.
  • All refunds must be done in person at the Park District office. They cannot be completed over the phone or by fax.
  • Full refunds are granted without penalty for: a refund that is initiated by the Park District (i.e. low enrollment/canceled class)
  • When possible, fees will be returned in the payment method utilized for the purchase. Funds returned by check are issued once per month and mailed.

Request A Refund

To request a refund, a refund form must be completed.

Click here to download a Refund Form. This form is “fillable”. Please open the form, fill it out (online), save it, and email it as an attachment to registration@frankfortparks.org  Photos of forms will NOT be accepted.

Completed refund forms can be:

  • Emailed as a PDF to registration@frankfortparks.org
  • Dropped off at the Founders Community Center (140 Oak Street, Frankfort, IL 60423)
  • Fax it to 815-469-9275

For questions, please call 815-469-9400.


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