Request A Refund
To request a refund, a refund form must be completed.
Click here to download a Refund Form.
Completed refund forms can be:
- Emailed to firstname.lastname@example.org
- Dropped off at the Founders Community Center (140 Oak Street, Frankfort, IL 60423)
- Fax it to 815-469-9275
For questions, please call 815-469-9400.
- Refunds of 100% will be made, less a $10.00 service charge, if notified at least 2 working days prior to the start of the program or if a doctor’s note is provided for an injury or illness. Refund checks take up to two weeks to be processed. **There are no refunds given for Trips, One-Day Programs, or Special Events.
- All League deposits are non-refundable. There are NO refunds on Leagues once the schedules/teams are made.
- A 50% refund will be given if notified prior to the second course meeting for reasons other than a doctor-verified illness or injury. The doctor’s note and a completed refund form must be submitted to us within a week of the doctor’s visit and also within the program session dates.
- All refunds less than $20 will be applied as a credit to the customer’s account.
- All refunds must be done in person at the Park District office. They cannot be completed over the phone or by fax.
- Full refunds are granted without penalty for: A refund that is initiated by the Park District (i.e. low enrollment/canceled class)
- When possible, fees will be returned in the payment method utilized for purchase. Funds returned by check are issued once per month and mailed.