Refund Form & Policy

Request A Refund

To request a refund, a refund form must be completed.

Completed refund forms can be:

Emailed to info@frankfortparks.org
Dropped off at the Founders Community Center (140 Oak Street, Frankfort, IL 60423)
Fax it to 815-469-9275

For questions, please call 815-469-9400.

Refunds of 100% will be made, less a $10.00 service charge, if notified at least 2 working days prior to the start of the program or if a doctor’s note is provided for an injury or illness. Refund checks take up to two weeks to be processed. **There are no refunds given for Trips, One-Day Programs, or Special Events.
All League deposits are non-refundable. There are NO refunds on Leagues once the schedules/teams are made.
A 50% refund will be given if notified prior to the second course meeting for reasons other than a doctor-verified illness or injury. The doctor’s note and a completed refund form must be submitted to us within a week of the doctor’s visit and also within the program session dates.
All refunds less than $20 will be applied as a credit to the customer’s account.
All refunds must be done in person at the Park District office. They cannot be completed over the phone or by fax.
Full refunds are granted without penalty for: A refund that is initiated by the Park District (i.e. low enrollment/canceled class)
When possible, fees will be returned in the payment method utilized for purchase. Funds returned by check are issued once per month and mailed.