The following are frequently asked questions at the Frankfort Park District. If you still do not have your question answered after reading this page, please do not hesitate to call us at 815-469-9400.

Q: Can I register for programs over the phone?
A: Registration is ONLY done on-line at www.frankfortparks.org OR in person at the Founders Center, 140 Oak Street, Frankfort, IL 60423 OR via fax, 815-469-9275 or US mail. Click here for a pdf of our registration form that you can complete and fax or mail in to the Park office. Registration cannot be handled over the phone.

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Q: I want to register on-line but the web site says I need a customer ID. Can I register right now without it?
A: The way our on-line system works is all first-time users need a customer ID assigned. If it is after hours or on the weekend, your ID request will be processed on the next business day. You can then register on-line at any time thereafter using that customer ID.

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Q: Where is the Park office located?
A: Our main business office is located at the Founders Center, 140 Oak Street in downtown Frankfort. We are one block south of Nebraska Street and five blocks east of LaGrange Road. The weekly early childhood classes are held at the Puent Building located on Nebraska Street at Locust Street, near Main Park, one block east of LaGrange Road.

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Q: How do I rent space at the Founders Center?
A: The actual rental and rental fee deposit must be done in person. You can click here for a printable PDF of our rental form that you can complete before coming in.
The Founders Room is available for showers, parties, meetings and all of your conference needs. It is adjacent to a large kitchen, which may be used free of charge when renting other program space (based on availability). In addition to the Founders Room, there are four large classrooms and a full gymnasium which can be rented. The Founders Center is handicapped accessible with ramps and an elevator.
In our parks, the shelter at Main Park and the pavilions at Commissioners Park may also be rented out.
For more information, please click here for a PDF of rental space options and rates.

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Q: Can I rent a tent through the Park District?
A: Tent rental is available to RESIDENTS ONLY for a charge of $100/day plus a $100 deposit. Renters must show resident ID and come in to the Park office to complete the rental process.

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Q: Where is Commissioners Park?
A: Commissioners Park is located on 80th Avenue between Laraway Road and Sauk Trail. It is home to Fort Frankfort, the Splash Park, baseball/softball fields, soccer fields, a one-mile walking path, tennis courts, a skate park, a sled hill, disc golf, multiple paved parking areas and roller hockey/basketball courts. Also located on the grounds of Commissioners Park are the Bark Park, courtesy of Operation Playground and two concession/washroom facilities thanks to a partnership agreement with the Village of Frankfort.

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Q: My child missed a class and it was only one-day. Can I get a refund?
A: Sorry, there are no refunds for one-day programs.
In addition, refunds are issued for multiple session classes at the following rates:
100% refund, less a $5 service fee, if notified at least two working days prior to the start of the program or if a doctor’s note is provided for injury or illness.
A 50% refund will be given if notified prior to the second course meeting.
Full refunds are granted without penalty when initiated by the Park District (i.e. canceled class).
*NOTE: All refunds must be done in person at the Founders Center, 140 Oak Street, Frankfort, in order to complete the appropriate paperwork.

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